When you order directly from Australian NaturalCare, we dispatch orders received before midday (AEST) the very same day. (This applies to orders received Monday to Friday and excludes weekends or public holidays).
Our standard shipping fee is $6.95*.
If you spend $99 or more when ordering from us your order is eligible for free shipping within Australia.
* $6.95 shipping fee (or any free delivery offer we make) does not apply to large orders for commercial use, or to any orders which require the use of more than one of our largest standard cartons. For these orders a fee of $6.95 per carton applies or you can call us on 1300 365 020 to discuss alternative delivery arrangements. Standard and free shipping are not available for international orders - please see the 'International Shipping' section below for more information.
Standard Delivery Times
We use Australia Post for our delivery service. For the Sydney metropolitan area, delivery takes one to two business days. Below is a list of estimated standard shipping times using Australia Post to other areas of Australia. Please note these are estimates and from time to time parcels may take longer to arrive.
|Region||Area||Australia Post Estimated Delivery Times|
1-2 business days
|NSW regional||3 business days|
|ACT||ACT||3 business days|
|QLD||Brisbane, Gold Coast & QLD metro||3 business days|
|QLD regional||4 business days|
|VIC||Melbourne & VIC metro||3 business days|
|VIC regional||4 business days|
|SA||Adelaide & SA metro||4 business days|
|SA regional||5 business days|
|WA||Perth & WA metro||8 business days|
|WA regional||10 business days|
|TAS||Tasmania||5 business days|
|NT||Darwin||6 business days|
|NT regional||13 business days|
|Remote & Islands||Remote regions and islands||13 business days or as per your usual postage service|
Don't want to pay for delivery?
At this time our shop front in North Ryde is closed to all customers, therefore we are unable to offer our click and collect service during this outage. We apologise for this inconvenience.
Remember, if you spend $99 or more when ordering directly from us your order is automatically eligible for free shipping within Australia.
You can also visit Priceline stores across Australia to order some of our bestselling products. See the range of Australian NaturalCare products available in Priceline stores here. We’ve chosen Priceline to be our exclusive retail partner because like us, it’s an Australian business committed to excellent customer service and is dedicated to helping its customers live well and feel great.
We ship worldwide. This option is not currently available for online orders so please email us at firstname.lastname@example.org to discuss your international shipping requirements.
Please note that all import duties, taxes and charges levied by the country of destination are the buyer's responsibility. Australian NaturalCare is not responsible for any delays, holds or additional costs that may be imposed by customs in the country of destination. All international returns are subject to our international returns policy.
Parcel Forwarding Services
Australian NaturalCare is not responsible for any parcel forwarded on past the delivery address specified in the original order.