Shipping Help

To ensure you receive your products as soon as possible, we dispatch orders received before midday (AEST) the very same day (applies to orders received Monday to Friday, and excludes weekends or Public Holidays).

Standard Shipping

Our standard shipping fee is $6.95**. Australia Post collects all parcels from our warehouse and delivers them direct to your door. For the Sydney metropolitan area, delivery takes up to two days. Below is a list of our estimated shipping times using Australia Post to the rest of the country. These are only estimates and from time to time parcels may take longer to arrive. 


Region Area Australia Post Estimated Delivery Times
NSW Sydney

1-2 business days

  NSW regional 3 business days
ACT ACT 3 business days
QLD Brisbane, Gold Coast & QLD metro 3 business days
  QLD regional 4 business days
VIC Melbourne & VIC metro 3 business days
  VIC regional 4 business days
SA Adelaide & SA metro 4 business days
  SA regional 5 business days
WA Perth & WA metro 8 business days
  WA regional 10 business days
TAS Tasmania 5 business days
NT Darwin 6 business days
  NT regional 13 business days
Remote & Islands Remote regions and islands 13 business days or as per your usual postage service



**Our $6.95 delivery charge (or any free delivery offer we make) does not apply to large orders for commercial use, or to any orders which require the use of more than one of our largest standard cartons. For these orders a fee of $6.95 per carton applies or you can call us on 1300 365 020 to discuss alternative delivery arrangements. Standard and Free Shipping are not applicable to international orders, please see the 'International Shipping' section below for more information. 

Express Shipping

This is not available at the moment - we are currently working on a new solution.

Free Pick-Up

If you’re in Sydney, feel free to select our Free Pick-Up option and collect your order from our showroom in North Ryde. If you place your order before midday (AEST), your order will be ready for pick-up the same day. Our showroom is open from 9am-5pm, Monday to Friday.

International Shipping

Please call us on 1300 365 020 to discuss your international shipping requirements. Australian NaturalCare is not liable for any cost that may be incurred due to customs tax or delivery tax. Australian NaturalCare holds no liability to any orders that are detained by any international custom departments. These customs related delays may also affect delivery times and Australian NaturalCare holds no responsibility on the order being delivered within a certain time frame or cost. Note: All international returns are subject to our international returns policy.

Parcel Forwarding Services

Australian NaturalCare is not liable for any parcel forwarded on past the requested delivery address.