Shipping Help

When you order directly from Australian NaturalCare, we dispatch orders received before midday (AEST) the very same day. (This applies to orders received Monday to Friday and excludes weekends or public holidays).

Standard Shipping

Our standard shipping fee is $6.95*.

If you spend $99 or more when ordering from us your order is eligible for free shipping within Australia.

* $6.95 shipping fee (or any free delivery offer we make) does not apply to large orders for commercial use, or to any orders which require the use of more than one of our largest standard cartons. For these orders a fee of $6.95 per carton applies or you can call us on 1300 365 020 to discuss alternative delivery arrangements. Standard and free shipping are not available for international orders - please see the 'International Shipping' section below for more information. 

 

Delivery Times

We use Australia Post for our delivery service. For the Sydney metropolitan area, delivery takes one to two business days. Below is a list of estimated standard shipping times using Australia Post to other areas of Australia. Please note these are estimates and from time to time parcels may take longer to arrive. 

Region Area Australia Post Estimated Delivery Times
NSW Sydney

1-2 business days

  NSW regional 3 business days
ACT ACT 3 business days
QLD Brisbane, Gold Coast & QLD metro 3 business days
  QLD regional 4 business days
VIC Melbourne & VIC metro 3 business days
  VIC regional 4 business days
SA Adelaide & SA metro 4 business days
  SA regional 5 business days
WA Perth & WA metro 8 business days
  WA regional 10 business days
TAS Tasmania 5 business days
NT Darwin 6 business days
  NT regional 13 business days
Remote & Islands Remote regions and islands 13 business days or as per your usual postage service

 

Don't want to pay for delivery?

If you’re in Sydney, you can pick up your order from our Showroom at 5/5 Talavera Road North Ryde NSW 2113.

If you’ve ordered from us online just select our Free Pick-Up option when checking out. If you place your order before midday (AEST), your order will be ready for pick up the same day. Our showroom is open from 9am-5pm, Monday to Friday.

Remember, if you spend $99 or more when ordering directly from us your order is automatically eligible for free shipping within Australia.

You can also visit Priceline stores across Australia to order some of our bestselling products. See the range of Australian NaturalCare products available in Priceline stores here. We’ve chosen Priceline to be our exclusive retail partner because like us, it’s an Australian business committed to excellent customer service and is dedicated to helping its customers live well and feel great.

 

International Shipping

We ship worldwide. This option is not currently available for online orders so please email us at myorder@ausnaturalcare.com.au to discuss your international shipping requirements. 
Please note that all import duties, taxes and charges levied by the country of destination are the buyer's responsibility. Australian NaturalCare is not responsible for any delays, holds or additional costs that may be imposed by customs in the country of destination. All international returns are subject to our international returns policy.

 

Parcel Forwarding Services

Australian NaturalCare is not responsible for any parcel forwarded on past the delivery address specified in the original order.