Australian NaturalCare is a company loyal to its customers. Our aim is to ensure you, our valued customer, understand how important your privacy is to us. Your personal details will always be handled securely and carefully.

Australian NaturalCare complies with all Australian laws regarding your entitlement to privacy, including the Privacy Amendment (Private Sector) Act 2001 in an effort to protect your rights.

When you become a customer of Australian NaturalCare Products, we require a certain amount of personal information. This will enable us to offer you better services, contact you about your order as well as to identify what you want, so we can continue to improve and offer you better service. We will never make your details publicly available, or use your details for any other purpose other than the administration and running of Australian NaturalCare Products.

Naturopath Advice
Australian NaturalCare endeavours to provide our customers with a range of valuable services including our free naturopath consultations. Your conversation with our naturopaths and any details given that are of a sensitive nature are guaranteed to remain confidential. In order to provide the best level of advice and information, our naturopaths may confer within their department.

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Ordering Online
When you order online, the private information collected is kept private. We have a secure connection that ensures that the information transmitted is safeguarded. We use Secure Socket Layer (SSL) encryption technology to encrypt the information sent from your computer to our computer so that nobody can decode it, intercept it or read it. This way we ensure your privacy is kept.

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Third Parties
As part of our service delivery, Australian NaturalCare may need to pass contact details to third party companies such as Australia Post, however it will never be utilised for any other reason.

From time to time, we allow carefully screened companies to send you offers for associated products. We examine each company thoroughly to ensure that they are only reputable companies. It is your choice if you would like to receive this information.

If you wish to be taken off Australian NaturalCare’s customer mailing list, simply contact us, and we will remove your details from our database. Your request will be processed immediately however as our mailing lists are prepared ahead of time you may receive some further mailings.

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Access to your Personal Information
For Australian NaturalCare Products to continue to offer you the highest level of customer service, we require information that is up to date. At any time we will give you access to details we have regarding personal information. If your details change, let us know and your profile will be updated.

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For any questions, comments or concerns about your details, please contact us:

Phone: 1300 365 020 [From 9am-5pm Monday to Friday (ESDT)]
Fax: (02) 8874 8111
Mail: Reply Paid 946 PO Box 946 North Ryde BC NSW 1670
In person: Unit 5, 5 Talavera Road, North Ryde NSW 2113
Email: myorder@ausnaturalcare.com.au