Your Privacy
We hold the privacy of your personal information in the highest regard. The following policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site. This policy will be continuously assessed against new technologies, business practices and our customers' needs.
What Information Do We Collect?
When you visit this website you may provide us with two types of information - personal information you knowingly choose to provide that is collected on an individual basis - and website use information collected as you browse our site.
Personal Information
Through our website and emails we may collect the following information: your name, telephone number, email address, billing and shipping address, information about your health and the supplements and medications you take, products purchased, any relevant promotion, source, or referral code and information.
From time-to-time our site may request information for the purposes of surveys or contests. Participation in these surveys or contests is completely voluntary and you have a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as gender, age level, lifestyle details). Contact information will be used to notify the winners and award prizes. Survey information will be subject to the same strict controls as all other information collected from our customers.
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protection for information collected electronically as we employ in the maintenance of information received by mail and telephone. All such data is stored on our highly protected secure servers in controlled facilities. Our employees and agents are obliged and trained to respect the confidentiality of all customer information.
How Do We Use the Information That You Provide to Us?
When you order from Australian NaturalCare your details will be added to our customer database in order to process your transactions and provide the products or services that you have requested We may use the information we collect to contact you if there are any queries regarding an order you have placed with us. We may also use the information to inform you of special offers and discounts from us or other sites and companies that we own.
We do not make use of any information you have may have provided about your health for any marketing purposes. We regard such information as highly personal and it is only available to our naturopaths.
We may also transfer or otherwise disclose information collected from visitors to our Site for the following purposes: (1) to Australian Naturalcare's employees, independent contractors, subsidiaries, affiliates, consultants, business associates, service providers, and suppliers, if the disclosure will enable that party to perform a business, professional, or technical support function for Australian Naturalcare; (2) as necessary if Australian Naturalcare has reason to believe that such disclosure is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interference with our rights and property, other users of our Site, or anyone else who could be harmed by such activities; (3) to announce winners of sweepstakes and contests; (4) to announce the results of surveys and polls; (5) to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law.
Choosing to Receive Product Information and Promotional Mailings
When you order from Australian NaturalCare your details will be added to our customer database and you will receive regular marketing offers from Australian NaturalCare by mail, email and telephone.
You can choose how you would like to receive these marketing offers by indicating your communication preferences when you set up your online account. You can also use the Your Account option when you log in to change your preferences or call us on 1300 365 020.
Your instructions to limit the use of your information will be processed as soon as reasonably practicable. Please note that your instructions will not apply to order status and confirmation emails sent in the normal course of business, and that such emails may occasionally contain promotional items and offers.
Unless we hear otherwise from you, we will continue to provide you with information that we believe will be of interest about our own products, services and promotions and those of other websites and companies we own or are affiliated with.
Sharing Your Personal Information
From time to time we may make our mailing list available to carefully selected other companies to send you information on their products or services by mail. If you would prefer not to receive offers from these other companies please let us know by indicating your communication preferences when you set up your online account. You can also use the Your Account option when you log in to indicate your preferences. Or call us on 1300 365 020 to make this request.
Please note that your financial information and any information you have provided regarding your health will never be shared. In addition, we do not release phone or email contact details.
How Can You Access and Correct Your Information?
You may request access to all your personally identifiable information that we maintain in our database by emailing us or calling us. See the Contact Us page of this website for contact details.
The use of ‘cookies'
Similar to other commercial websites, our website utilises a standard technology called "cookies" and web server log files to collect information about how our website is used. Information gathered through cookies and Web server logs may include your IP address, the date and time of visits, the pages viewed, time spent at our website, and the websites visited just before and just after our website.
A cookie is a small file stored on your computer by a website which gives you a numeric user ID and stores certain information about your activity on the site. We may use cookies to collect this information as well as for other purposes, including but not limited to recognizing prior users, retrieving information previously provided by visitors to the Site, remembering passwords of individuals, for tracking the number of people visiting our site and for recognizing which parts of the site are most popular.
Most internet browsers automatically accept cookies, but most allow you to choose to prevent the use of cookies. If you disable the use of cookies, certain aspects of this website may not function properly. A cookie cannot retrieve any other data from your hard drive or pass on computer viruses.
What About Other Websites Linked to Our Website?
Our site may contain links to other third party websites, or you may find your way to our site via a link on another site. These websites may have Privacy Policies/Statements that differ from our own and we are not responsible for the activities and practices that take place on these sites. Accordingly, we recommend that you review the Privacy Policy/Statement posted on any such websites prior to using them.
A Special Note About Children
Our site and the information and products contained herein is not directed at, or intended for use, by people under 18 years of age.
Acquisition or Changes in Ownership
In the event that the website (or a substantial portion of its assets) is acquired, your information would be considered part of those assets, and may be part of those assets that are transferred.
Your Consent and Changes to this Policy
Subject to the above provisions, by using our website, you consent to the collection and use of information by us and the terms of this Privacy Policy. We may change our Privacy Policy from time to time and we will post those changes on this page of this website so that you may always be aware of what information we collect, how we use it, and under what circumstances we may disclose it.
By using ausnaturalcare.com.au or any of the websites owned by Australian Naturalcare Products Pty Ltd, you agree to be legally bound and to abide by the Privacy Policy and other Terms & Conditions then in effect.